Spelling Over The Phone

I've highlighted before how people love to spell to me over the phone, but I had a reverse situation recently and I almost hung up on the customer.

A woman called to ask me to look up a wine she bought before.  I looked up her account and saw that she purchased a red German wine and the grape is called Dornfelder.  It's quite popular and cheap.  It's a semi-sweet red wine around 9% alcohol.  Now, Dornfelder is spelled like it sounds.  The winery name is much more difficult to spell, but that's not the word she got confused by.

Woman on phone: "How do you spell it?"
Me: "Dornfelder.  D-O-R-N...

Woman on phone: "D..."

Me: "D-O-R..."

Woman on phone: "D-O..."

 Me: "D-O-R-N..."

Woman on phone: "D what..."

Me: "D-O-R..."

Woman on phone: "D-O..."

Me: "D as in dog, O as in Omega..."

You get it.  This went on for about 6 minutes and I almost pulled all my hair out.  

I hate Dornfelder.

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