When you work in a house of glass, bottles tend to break often and every day. It's common for bottles to fall out of the back of the cart (that area where kids are supposed to sit,), people drop bottles, bump into displays and bottles fall over, bottles fall out of the bottom of bad boxes, and lots of other bad things from dropping palates with the forklift or having a mis-hap in the high-end case.
Yeah, that was me. A bottle of Dom Perignon was not sitting right on the shelf. It jumped to its death, taking a very expensive bottle of white Burgundy in the $300 range with it. Short of crying, there is not much to do, but clean it up.
Customers always think they have to pay for breaking things. This is not a rare art gallery. Our distributors give us credit for damaged goods so no loss to the customer or us, except on that expensive bottle. No one is replacing that.
Give me a shout out at localwineevents.com.
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