I'm pretty good about guessing what wine people are talking about, but when I don't, I have tools to use.
Customer: "I'm looking for Don something. The word is horizontal on the bottle from the bottom to the cork."
Me: "That doesn't sound familiar. Did you buy it here?"
Customer: "Yes."
Me: "Let me look up your account."
Customer: "I didn't buy it. My friend did. It's Don something with a red label."
Me: "What's your friend's name? I'll look up her account."
Customer is now pissed off at me because I can't read her mind and curtly says "never mind."
I apologize and go about my business. About 10 minutes later I see her at the register and curiously, I go up to her and ask her if she found what she was looking for.
Customer: "Yes."
Me: "I'm curious. What was it?"
Customer: More pissed off at me. "Doesn't matter." And leaves.
Well now, I'm more perplexed. A) I didn't do anything wrong here and B) What the heck did she buy?"
I asked the cashier to print out another receipt. DORNFELDER. I hate Dornfelder. You can see how the word Dornfelder is horizontal on the bottle from the bottom to the top, right?
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