The holidays are crazy busy at the wine store. It never fails though that people call and want to shop over the phone. They want recommendations over the phone. I usually try to ask them to just come in so we can help them then. During this phone conversation, I could be helping 10 other people.
Customer: "I want a Napa or Sonoma Caberent Sauvignon for under $10."
Me: "Why don't you come in and we'll be happy to assist you in the store."
Customer: "No, I'm sending my husband and I want the wine to be ready for him."
Me: Sigh. We do not have any geographic specific for under $10 so I try to sell her other things.
"We have Carnivore."
Customer: "I don't like the name."
Me: "We have Avalon."
Customer: "No."
Me: "We have Hayes Ranch."
Customer: "What else do you have?"
Me: "Can you hold please?"
Customer: "Sure."
I assist other people and 10 minutes later I see that the call is still on hold. The store is rockin' with customers and I accidentally, oops, lost the call. Darn.
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