This conversation really happened. Just this past Friday I had this phone call.
Ring
Me: "Can I help you?"
No answer. I hang up.
Ring - same guy. We have caller ID.
Me: "Can I help you?"
Customer: "I'm looking to buy 100 bottles for favors. I want the smaller sizes, but not the really small ones."
Me: "We have a few splits. Do you know which wine you'd like?"
Customer: "What's a split?"
Me: "375ml."
Customer: "How much wine is that?"
Me: "A half bottle"
Customer: "Where would that be on the label?"
Me: "Depending on the bottle, possibly the front."
Customer: "I have a bottle in front of me. It says 750ml."
Me: "And?"
Customer: "How much wine is that other bottle mentioned?"
Me: "Half of the bottle in front of you."
Customer: "How many ml's is that?"
Me: "375ml!"
Customer: "What price do they start at?"
Me: "Splits start at $8.79 and up."
Customer: "What's a split?"
Me: " A HALF BOTTLE IS COMMONLY REFERRED TO AS A SPLIT BECAUSE IT'S LIKE SPLITTING A REGULAR BOTTLE IN HALF!"
Customer: $8.79 for a small bottle? I need 100!"
Me: "I can order you anything you want."
Customer: "Thanks. Good-bye."
My colleague is looking at me and laughing. I explain this whole conversation to him and then...
Ring
Me: "Same guy. I'm not answering."
Colleague: "Can I help you?"
Customer's Wife: "My husband is an idiot. He doesn't know what he's doing. Do you have Crane Lake?"
Colleague: "Yes. $3.99/btl"
Customer's Wife: $3.99? Why did someone quote him that you only have bottles $8.79 and up?"
Colleague: "I don't know."
Customer's Wife: "We'll be in tomorrow to get 100 bottles."
My colleague told me what she said and I went off the handle. He asked me for half bottles!! Glad I won't be in when they come in to get these.
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