If I don't have something you want, it's not personal. But, customers think it is. Do you think I'm not stocking it to piss you off because I know you want it?
We have a popular Romanian wine, but it's been out of stock for some time. The distributor is out of stock and there have been some issues overall with getting wine from this part of the world. It's a blanket problem, not one with just our store. So, when a woman called about it, she was quite angry with me.
Phone rings.
Me: "How can I help you?"
Customer: "I was there yesterday and you were out of the Romanian wine I like. Is it in today?"
Me: "No, ma'am. The distributor is out of stock and there have been some issues with this wine company shipping to the U.S."
Customer: "So, when do you expect it in?"
(Maybe she's deaf?)
Me: "I don't expect it in for quite some time. The distributor doesn't have any to give to me and the wine company is having trouble exporting to the U.S."
Customer clearly miffed: "I can't find it anywhere."
Me: "Exactly."
It's not personal.
But voting for me is. Vote here at localwineevents.com.
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