Thursday, November 7, 2013
The Price Game
You can pretty much get a good bottle of wine in any price point. Some people are comfortable spending $100 on a bottle. Some won't spend above $10 and there are people that think if it's that cheap, it can't be good. As a professional in the industry, it's my job to taste a lot of wines. It's a tough job, but someone has to do it. So, I know not only what a lot of these selections taste like, but I can get them into the hands of what people are willing to spend on them.
When a customer is asking for a recommendation, one of the first questions I ask, is "How much do you want to spend?" It's always a game of The Price is Right. I have to guess what they want to spend without going over.
There's always that guy who says "Doesn't matter. Pick me a good one." I still try to gauge them by asking "$10, $20, $100?" He usually responds, "Whatever" or something close to that.
Doesn't matter, my eye! I take them over to the high-end case.
Me: "This one is great for $120."
Customer: "That's too much."
Me: "How much do you want to spend?"
Customer: "Less than that."
And now the game begins while I keep going lower and lower until the customer gets something they want in their price point. Now, sometimes, I do get a guy who really doesn't care about price, and that makes my day!
The other day a woman wanted a Moscato. She asked me what the best was.
Me: "How much do you want to spend?"
Customer: "Give me the best one."
Me: "The best one is $18."
Customer: "$18!!!!!"
I thought she was going to slap me. She settled on the $8 bottle I suggested.
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