Pet Peeve #5

Pet Peeve #5

Some people ask for your recommendation, but they really don't want it.

This one kills me and wastes my time.  The conversation usually goes like this:

Me: "Can I help you find something?"

Customer: "Which California Cabernet under $10 would you recommend?"

I always give the customer 2-3 choices.  Any more, and their heads might explode.

Me: "I just had this selection last night.  Drinks like a $30 bottle, but it's only $9.99.  Another great option is this selection over here that is rich and structured for only $8.99.  Both are great options"

Customer:  "What about this one?"  (as he/she points to another really crappy wine.)

Me: "Honestly, I  wouldn't recommend it.  The other 2 I showed you drink much better."

Customer: "Well, what about this wine?"  (Pointing to a 4th selection.)

Me: "It's ok." (I usually say that with a wince and it shows.) 

At this point in time, I know the customer doesn't want my recommendation.  We could do this dance all day.  He/She just wants validation that the wine he/she always gets has my stamp of approval.  And he/she doesn't buy what I suggested anyway.  Waste of my time!

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