Monday, September 30, 2013

Rude Dude

I found this on my Facebook page from 2 years ago.  Forgot I wrote it.  Funny how I encounter the same people every day.


I'm rude. I don't know how to give good customer service. Imagine you're talking to someone.. selling them on a bottle of wine. Now imagine another guy. He says, excuse me, excuse me, while you're talking to the first guy. You give him the "please wait" sign. Now you're the asshole because he interrupts me and I'm rude because I'm busy talking to another guy to answer him. And he makes a scene. I didn't realize that the words"EXCUSE ME", actually excuse you from being a douche bag. Hey - WHEN YOU INTERRUPT ME - YOU ARE RUDE!!!! Please make a note.

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Friday, September 27, 2013

What's the Best Wine Zinfandel?


Yes, I get asked this question.  I usually say "Close your eyes and pick one."  They are all the same junk.

Here is an article I wrote several years ago to get my last blogging gig:


In case you didn’t know, the Zinfandel grape is red.  That’s right, red.  Really red.  Not pink at all.  It is very bold, rich, and intense, with a spicy flavor and strong, jammy fruit texture and is a native grape to California.  White Zinfandel is made from the red Zinfandel grape.  It is not white as the name suggests, but the pink drink that many people are accustomed to.


However, and unfortunately so, what most Americans know as Zinfandel is White Zinfandel. According to Sutter Home, one out of every four bottles of wine opened in the United States is White Zinfandel.  White Zinfandel is actually a very recent development. It was invented in 1975 at the Sutter Home winery in San Francisco, California as a by- product of an experiment. In truth, it was a mistake.  The wine-maker was attempting to create a richer red Zinfandel, so he drew off some of the (white) juice before it had a chance to acquire the red color, in hopes that reducing the free run juice would concentrate the remainder. Not having anything to do with the extra juice, he made it as a rosé wine.  Rather than throwing out the wine that amounted to 8,000 cases of wine, the winemaker slapped on a new label, called it White Zinfandel and sold it as a novelty wine.  To their surprise, it became very popular very quickly, and within a couple of decades, White Zinfandel, made intentionally, became Sutter Home's primary production.

As a result, White Zinfandel now outpaces red Zinfandel production by orders of magnitude. In fact, it is the second highest selling varietal wine in the United States, after Chardonnay. It tends to be light and sweet, the closest thing in the wine world to soda or fruit punch, and is nothing like the rich and lively red Zinfandel. It’s fruity sweetness appeals to many Americans, especially women.

You can usually spot a White “Zin” drinker a mile away.  It is usually a woman who thinks she is very sophisticated, but she really has no clue.  I’ve seen this scenario a million times.  You’ve seen them before, too.  They saunter up to the bar and order a glass of White “Zin”.  (Wine connoisseurs may want to proceed with caution).  The bartender pulls out a jug-o-wine, fills the glass and to my horror adds ice! 

If you are reading this and have identified yourself as one of these “sophisticates”, try branching out and trying some quality wines that were made on purpose.  Ask for a Riesling or Sauvignon Blanc.  Ok, so I admit, I used to be one of the “sophisticates”.  I’ve come a long way and so can you.  Take the journey with me and expand your horizons.

Now, I'm fairly certain that Moscato is outpacing sales. At least in my store it is!

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Thursday, September 26, 2013

Wine Tasting 101 - The Sweet Tooth


I'm not sure what it is about our area, but customers LOVE sweet wine.  One out of every 5 customers I help, all want sweet wine.  Sweet red, sweet white, Moscato, you name it.  It's no surprise that according to www.americashealthrankings.org/NJ, NJ ranks 16th out of the 50 states for people with diabetes.  That's crazy!

Most consumers don't understand the difference between sweet and fruity.  Generally, sweet is defined by the sugar content.  The lower the alcohol %, the sweeter the wine.  Shiraz and Merlot are generally fruity at 12% alcohol and higher.  I usually explain that it's like biting into a ripe plum.  Sweet, on the other hand, is a lower alcohol %.  Either it has sugar added, grape must added, spirit added (like with Port) or the fermentation is stopped early, so that the grape's natural sugar is left behind. 

I have a huge demographic of men, who all ask for sweet red wine.  They really want Shiraz, red Zinfandel, and Merlot and other types of grapes with these characteristics.

When we have tastings, customers generally approach and ask what's sweet on the table.  If there is not a sweet wine on the table, the customer won't try anything.  Mainly, people want Riesling, Moscato and dessert wines.  For these customers, the sweeter, the better.  My teeth hurt just thinking about it!

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Wednesday, September 25, 2013

Wine 101 - Tasting Laws


In New Jersey, 4 ounces, per person, per day, for free, is the legal limit.  So, normally we offer 4 free samples and if there is a crowd at the table, you have to keep track of who tasted what and how many times.  Some sneaky folks will always try to ask for more.

"But, I need to make sure I really like it before I buy it."

I then need to explain the law and to let them know we're on camera, and if I break the law, I lose my job, get a fine and the store loses it's license.

They usually buy the bottle anyway, but there is always that one person who thinks it's OK to get more.

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Tuesday, September 24, 2013

Wine Tasting 101 - The Tasting Wrangler


Every wine shop has tasting days for the public.  These are great times for the store to push new products and for the customers to try something new before they buy it.

First, the staff will invite the customer over to the tasting which is always close to the entrance.

"Would you like  to try some wine today?"

This is responded to in several different ways.

Customer 1 - Ignores the question, says nothing and keeps walking. (Yes, this happens frequently.)
Customer 2 - Thanks anyway, but I'm driving.  (A taste this small is getting anyone buzzed.)
Customer 3 - Flat out says "No." (Must be a beer drinker.)
Customer 4 - Yes, of course!!! (WINNER!)

It's hard to believe that anyone in their right mind would ever turn down free alcohol, but it happens all the time.

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Monday, September 23, 2013

Pet Peeve #8


Pet Peeve #10: The Rapid Fire Questioner

Have you met this person?  They don't just have just one question.  They don't just have two questions.  They have a lot of questions!  But, they don't care if any of the questions are answered. It's a rapid firing of one question after another and when I try to answer, I get interrupted by a second, third, fourth, fifth, etc...  This is when I put my hand up and say, let's start with your first question.

This happened to me again just the other day.

Customer "Do you have a wine from Tuscany?
Me: "Y"
Customer: "What about organic vodka?
Me: "Wh"
Customer: "Do you carry bitters?"
Me ""
Customer: "What's the recipe for a Manhattan?"
Customer: "Where are the mixers at?"
Customer: "Do you have Sangria?"
Customer: "What wine would you use for Sangria?"
Customer: "Do you have any $4 bottles of wine?"
Customer: "Can someone help me to my car?"

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Friday, September 20, 2013

Pet Peeve #6



Pet Peeve #6
I don't want to hear your life story.

"Can I help you?" is not an opening line for your to spill your guts out.

Customer:  "Why, yes.  I went out to dinner lat night for my friend's 50th birthday party at Chez Fancy Pants.  The Chef prepared scrumptuous little pastries for us, but they had to be gluten free because my other friend Betty has celiacs disease and my other friend Veronica is gluten free because it's fashionable.  Well, Chef paired everything perfectly against these beautiful china patterns and the lighting was just perfect.  Appetizers were so small and I couldn't believe how expensive it was and my husband Johnny was just laid off, and we didn't really have the money to pay the bill on our own, so I couldn't refuse a free dinner at Chez Fancy Pants.  Anyway, there was a wine there that was amazing.  It was from France, a Bordeaux I think with a white label and red lettering with a picture of the Pope on it.  Anyway, my husband Johnny said I should check here with you because you have everything.  Do you have it?  Because if you do, then I want to give it as a gift to my friend Doris because she would love it.  Her husband died last year and she hasn't gone out much lately, so she would enjoy this and I think she would love the pretty label.  She couldn't make the party last night because she was sick all night vomiting.  Maybe she has the flu, but she couldn't get to the Doctor today.  Anyway, I thought the wine would cheer her up and maybe get a bottle for me as well because Johnny has been so depressed that he hasn't been able to find a new job and he just sits and watches TV all day and I have to treat myself, too, right?"

I am making a mental impression of your face in my brain so that when I see you again in this store, I will hide.  Just tell me the name of the wine and move on!!!!!!!

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